Focus Groups: Transcribing Multiple Voices Effectively

Have you ever wondered how transcriptionists capture the chaos of multiple people talking? Whether it be a podcast with three or more people or a business meeting, a lot of times people will talk over each other and interrupt. It’s hard to understand! Sometimes it’s impossible to understand what is being said when there are multiple people talking over each other. However, there are some techniques that are used to capture the chaos of multiple voices.
Here are some techniques that I use:
 
1. Listen carefully.
I know this is an obvious one. It’s important to listen carefully no matter what you’re transcribing. I do follow one rule though, and that is: Do not rewind and listen to the same thing any more than three times. If I can’t understand what is being said after three listens, I move on and either put my best guess in or put in an [indiscernible]. After I finish the audio, I go back and listen again while proofreading.
2. Focus on the primary speaker if people are talking over each other or interrupting.
When the speech gets chaotic because people are interrupting and talking over one another, I usually try and focus in on the voice that was speaking first. Then, when there is a break, I will move on to whoever is speaking next. It is definitely difficult to navigate interruptions and overlapping speech, but it just takes practice.
3. Memorize voices.
This technique I am still working on. Sometimes there will be a couple of people that sound so similar I get mixed up on who is who when they speak. Try and memorize the voices that are speaking so you know how to label them. If you need to, go back and re-listen.
These are the techniques that I have used in the past when transcribing groups of people. I am pretty new to transcription. So, if you are a more experienced transcriptionist, feel free to comment below your techniques for transcribing multiple speakers.

Transcribing Podcasts with NO AI

Although I personally have not had any experience with transcribing podcasts, I do hope to transcribe one someday. I did a little research on how to transcribe podcasts and, surprisingly, nothing came up except for AI tools. AI is not always the best way to transcribe. It’s almost never accurate. At my small business, Earful Edits, I do all of my transcribing manually with no AI assistance. So, if I ever have the privilege of transcribing a podcast, here is how I would go about doing it with no AI:

 

1. Download the audio to Express Scribe

I use a transcription software called Express Scribe for all my transcripts. It’s an easy way to transcribe by using a foot pedal to play and pause the audio hands-free. To see more about this transcription software, click on the following link: Express Scribe

2. Transcribe the audio in my client’s preferred way.

There are a few different ways a transcript can be written:

 

  • Standard verbatim: Cleaned up — omitting all uh’s, um’s, and stutters
  • Strict verbatim: Everything is typed up as is, including the stutters
  • Time stamps: Add the time of the audio every 15 seconds in addition the verbatim that the client wants

After the preferred format is communicated, get started on your transcript!

 

3. Proofread.

Once I have finished a transcript and am at the proofreading stage, I usually proofread to double speed audio. This makes the process a little faster. After that, I proofread with no audio. Sometimes just reading over a transcript with no audio can make mistakes a little clearer because you don’t have any distractions.

Although AI can be good for a faster turnaround time, I prefer to transcribe with no AI assistance. AI just can’t replace the quality human touch.

 

One thing to remember: If you are like me and manually transcribe your audio and dictation files, remember to take breaks! I am guilty of going into hyper focus mode and working for several hours straight on some transcripts. It’s good to take breaks every 30 minutes to an hour to avoid burnout. Take care of yourself!